Vacancy

description

As Operational Manager you are responsible for ensuring that all procedures are followed according to our standards. You are the main point of contact for the crew as well for our guests. You ensure that the crew carries out these procedures and other tasks in accordance with the regulations and standards and you direct them where necessary. You strive for a professional appearance of the hotel, ensuring that the crew can perform their work properly and enjoyably.

Together with the Cluster General Manager you ensure that you are in line with the budget and forecast, and discuss sales & revenue strategies. You also perform administrative tasks in guest related as well as employee related matters.

You are energetic multitasker who leads from the front to maintains a smooth hotel operation and inspires their team to overdeliver for guests by working hard and having fun.You make sure we maintain high standards for our guests, you have an eye for detail, as well as a sound business understanding. You build relationships with key partners and welcomes activity into the hotel by bringing the Moxy brand to life creating a fun environment that makes guests feel at home.

Main Tasks and responsibilities

Supports the Cluster General Manager in all aspects of the management of the hotel
Customer service, guest relations and creating positive guest experiences
Recruits and develops a team that delivers excellent service the Moxy way
Ensure a profitable hotel operation in line with company goals
Manage the team effectively and enforce company policies
Actively involved in the day to day tasks of the team
Supervising Food & Beverage outlets the Moxy
Supervising Front office operations
Follow all food safety, licensing and health and safety policies to work safely
Promote and support the Moxy brand and the Marriott Bonvoy loyalty program

information

What is required?

Must have minimum 2 years hotel management experience
Must have minimum 2 years team management
Must have property management system (preferably Opera) experience
Knowledge of Point of Sale system (Preferably Micros)
Knowledge of Food Safety & Licensing laws
Knowledge of maintaining brand standards
Event management, marketing or social media experience
Personal experience of travel and travel industry
Have high energy and a fearless do-it-yourself attitude
Good with people and enjoy chatting with guests
Skilled multi tasker who can balance hard work with great service
Clear communicator fluent in English & German (other languages are a plus!)

*A personality assessment can be part of the recruitment process*

For this position it is mandatory to have an eligible visa to work full-time in Germany: we do not sponsor visas for this role.

Testimonial

“How can the Operational Manager effectively implement a new worldwide waste management standard while adhering to local laws and ensuring easy employee handling?”

The Operational Manager researches local waste management laws, develops a tailored plan for the hotel that complies with both the worldwide standard and local regulations, and creates clear guidelines for staff. To ensure easy employee handling, visual aids like posters and signs are provided. Likewise, training sessions are organized to educate employees on the new waste management process, their roles, and the importance of following these guidelines.

Growth

At Hotel Co 51, you get the opportunity to follow in-house training programs. There are also promotion and career opportunities in the hotel and within the hotel group, as well as cross-national experience opportunities through transfers.

Career Path

Operational Manager

Apply

You are applying for the job Operational Manager at Hotel Co 51 Germany (HCGR.MBA.292).

first name

last name

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Are you eligible to work in Germany?

Yes

If I get sponsored for a visa

Describe your visa status

EU Passport holder

Valid work visa

Student visa

I will require visa sponsorship

Other

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Quote

“If you enjoy making both your colleagues and guests feel comfortable in the hotel, and like the challenge of helping them as good as possible by managing various operational tasks, then this is the job for you.”