Residence Inn Dortmund
As F&B Attendant at Residence Inn, you are responsible for setting up and clearing the meal service. The meal service usually consists of a buffet during breakfast, lunch and dinner. It is your task to ensure that the buffet remains fully stocked at all times. If necessary, you provide guests with drinks or condiments upon request. In addition, you take care of sweeping, vacuuming and mopping the floors, as well as cleaning and sanitizing the tables and countertops after each meal service.
To work safely, you always follow all food safety and health policies and licensing, as well as the instructions and checks that you must follow and perform for certain activities. Likewise, you always provide customer service and hospitality. By doing this, you ensure that the meal service is well maintained and that the hotel restaurant is a welcoming place for guests.
During the shift, you usually work with one or two other F&B Attendants and the F&B Supervisor.
For this position it is mandatory to have an eligible visa to work full-time in Germany: we do not sponsor visas for this role.
“You come across a dissatisfied guest in the hotel restaurant. What do you do? “
When you see a guest that seems angry or upset, you start by approaching the situation in a calm and helpful manner. In that way, you don't upset the guest any further. Then, you try to find out what has caused them to be unhappy. For example, the guest may be dissatisfied because the buffet is insufficiently replenished. Once you have asked or figured out what is wrong, if possible you try to solve the problem. You supplement the buffet or you check if you can offer alternative food and drink options for the guest if necessary. If you are not able to solve it immediately, you clearly inform the guest what steps you will take to deal with the problem as best you can.
At Hotel Co 51, you get the opportunity to follow in-house training programs. There are also promotion and career opportunitites in the hotel and within the hotel group, as well as cross-national experience opportunities through transfers.
“If you enjoy providing customer care and being hospitable, and you find it challenging to keep the buffet running smoothly at all times, then this is the job for you.”