Moxy Frankfurt Airport
As Night Auditor at Moxy, you are responsible for running the night audit and making sure that everything is in order for the morning crew. You have multiple roles - from Front Desk Attendant to Greeter and Bartender - and you also perform a number of different tasks.
You start your shift by welcoming the remaining guests, answering emails and guest inquiries and running all the necessary reports to make sure everything is set for the night audit. Furthermore, you help people in the bar until it closes, after which you clean and prepare the bar and lobby for the next day. During the night audit you conduct a security check at the hotel, during which you check if everything is in place and order.
In the early morning, you prepare the incoming reservations for the day. You print out all the necessary lists for housekeeping and breakfast, preparing and sending the end of the day report to the Assistant Hotel Manager. After this, you prepare and serve the breakfast buffet and assist guests with checkouts. At the end of your shift, you hand over the work to the morning crew, informing them of any outstanding questions or remaining problems.
During the shift, you usually work with one other Night Auditors and your supervisor the Night Shift Leader. In the morning, you hand over the shift to the Assistant Hotel Manager.
For this position it is mandatory to have an eligible visa to work full-time in Germany: we do not sponsor visas for this role.
“You come across a dissatisfied guest in the lobby. What do you do? “
When you see an angry or upset guest, you start by approaching the situation in a calm and helpful manner. In that way, you don’t upset the guest even more. Then, you try to find out what has caused them to be unhappy, making sure you have all the necessary details. Once you have figured out what is wrong, if possible you try to solve the problem. If you are not able to solve it immediately, you clearly inform the guest what steps you will take to deal with the problem as best you can.
At Hotel Co 51, you get the opportunity to follow in-house training programs. There are also promotion and career opportunities in the hotel and within the hotel group, as well as cross-national experience opportunities through transfers.
If you like to solve problems and guest requests, and like the challenge of working independently during the night, then this is a job for you.