Moxy Stuttgart Feuerbach
As Operations Manager, you are responsible for ensuring that all procedures are followed according to certain standards. You check whether the crew carries out these procedures and other tasks in accordance with the regulations and you direct them where necessary. You are also the first point of contact for employees and new applicants, and make sure that they are well trained and have access to all necessary systems. By doing so, you strive for a professional appearance of the hotel, ensuring that the crew can perform their work properly and enjoyably.
Furthermore, you fully support the Hotel Manager (Captain) with financial and budget related tasks. Together you ensure that you are in line with the budget and forecast, and discuss sales strategies and rates for rooms. You also perform administrative tasks and ad hoc activities, such as checking invoices and solving guest issues.
You are part of the Management team, together with the Hotel Manager (Captain) and the Assistant Captain. Together you supervise the Crew Leaders and Crew Members.
For this position it is mandatory to have an eligible visa to work full-time in Germany: we do not sponsor visas for this role.
“Due to an error in the payment system, guests were accidentally charged a much higher amount. How do you proceed?”
An incorrect update has taken place in the system. As a result, some reservations amounts were debited from an account far too often. This resulted in some guests being charged ten times the amount. As an Assistant Hotel Manager, your job is to tackle these major issues. If this happens, you contact the guests and update them on the situation. You also let them know that the money will be refunded as soon as possible and not within the usual two weeks. You then ensure that the amount of money is indeed refunded within a few days. Eventually, you can arrange an extra gift in order to compensate, such as a discount voucher for a next stay.
At Hotel Co 51, you get the opportunity to follow in-house training programs. There are also promotion and career opportunitites in the hotel and within the hotel group, as well as cross-national experience opportunities through transfers.
If you enjoy making both your colleagues and guests feel comfortable in the hotel, and like the challenge of helping them as best as possible with various questions or unforeseen issues, then this is the job for you.